Janneau Group

Customer reviews

JANNEAU MENUISERIES

8.9 / 10 0

Note moyenne sur 52 Avis

7 / 10 0

" Respect de la date de rdv, efficacité (See more...) "

" Respect de la date de rdv, efficacité (See less...) "

Ritchi
-
19 avril 2024

Expérience du 19 avril 2024

Response from the establishment:
Bonjour Ritchi, Nous vous remercions d'avoir partagé votre expérience positive avec nous. En effet, nous nous engageons à fournir à nos clients, un service irréprochable ! Bien à vous, L'équipe Janneau
19/04/2024

10 / 10 0

" Très professionnel et efficace. A su parfaitement identifier et solutionner le problème (See more...) "

" Très professionnel et efficace. A su parfaitement identifier et solutionner le problème (See less...) "

Bubule22
-
03 avril 2024

Expérience du 03 avril 2024

Response from the establishment:
Bonjour, Nous vous remercions d'avoir partagé votre expérience positive avec nous. En effet, nous nous engageons à fournir à nos clients, des produits et un service de qualité et qui durent dans le temps ! Bien à vous, L'équipe Janneau
05/04/2024

8 / 10 0

" Sav satisfaisant INTERVENTION DE QUALITÉ (See more...) "

" Sav satisfaisant INTERVENTION DE QUALITÉ (See less...) "

John
-
28 février 2024

Expérience du 28 février 2024

Response from the establishment:
Bonjour John, Nous vous remercions d'avoir partagé votre expérience positive avec nous. En effet, nous nous engageons à fournir à nos clients, des produits et un service de qualité et qui durent dans le temps ! Bien à vous, L'équipe Janneau
29/02/2024

9 / 10 0

" Friendly and professional technician, problem solved (See more...) "

" Friendly and professional technician, problem solved (See less...) "

HÉRARD
-
February 19, 2024

Experience February 19, 2024

Response from the establishment:
Hello, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
21/02/2024

10 / 10 0

" Efficient and competent (See more...) "

" Efficient and competent (See less...) "

Feather
-
February 12, 2024

Experience February 12, 2024

Response from the establishment:
Hello Plume, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
17/02/2024

10 / 10 0

" Top notch. The staff went above and beyond the call of duty. Great advice (See more...) "

" Top notch. The staff went above and beyond the call of duty. Great advice (See less...) "

Degor
-
February 07, 2024

Experience of February 07, 2024

Response from the establishment:
Hello Degor, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
17/02/2024

10 / 10 0

" Very friendly and competent technician. We are satisfied with his work and our front door was repaired on schedule. (See more...) "

" Very friendly and competent technician. We are satisfied with his work and our front door was repaired on schedule. (See less...) "

Michel D
-
February 01, 2024

Experience from February 01, 2024

Response from the establishment:
Hello Michel, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
07/02/2024

10 / 10 0

" Very professional and friendly technician. The work is well done and clean. (See more...) "

" Very professional and friendly technician. The work is well done and clean. (See less...) "

Valerie
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January 31, 2024

Experience from January 31, 2024

Response from the establishment:
Hello Valérie, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
01/02/2024

10 / 10 0

" Problem-free VAS support, responsive, competent and friendly technician. (See more...) "

" Problem-free VAS support, responsive, competent and friendly technician. (See less...) "

JC
-
January 25, 2024

Experience of January 25, 2024

Response from the establishment:
Hello JC, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
26/01/2024

10 / 10 0

" Good intervention. efficient (See more...) "

" Good intervention. efficient (See less...) "

Riou
-
January 18, 2024

Experience of January 18, 2024

Response from the establishment:
Hello, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
19/01/2024

10 / 10 0

" Efficient work, very satisfactory. Vincent is very friendly. I would recommend him. (See more...) "

" Efficient work, very satisfactory. Vincent is very friendly. I would recommend him. (See less...) "

Gillot Léna
-
January 16, 2024

Experience of January 16, 2024

Response from the establishment:
Hello Léna, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
19/01/2024

10 / 10 0

" Very serious intervention completely satisfied (See more...) "

" Very serious intervention completely satisfied (See less...) "

Hysbergue
-
January 10, 2024

Experience of January 10, 2024

Response from the establishment:
Hello, Thank you for sharing your positive experience with us. Indeed, we are committed to providing our customers with quality products and service that last over time! Best regards, The Janneau team
11/01/2024

10 / 10 0

" Fast and efficient intervention. Clear and precise explanations. (See more...) "

" Fast and efficient intervention. Clear and precise explanations. (See less...) "

Benjamin Le Guen
-
December 18, 2023

Experience from December 18, 2023

Response from the establishment:
Hello Benjamin Le Guen, Thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Best regards, The Janneau team
21/12/2023

10 / 10 0

" work well done and quickly (See more...) "

" work well done and quickly (See less...) "

lavigogne patrick
-
December 14, 2023

Experience from December 14, 2023

Response from the establishment:
Hello Mr Lavigogne, Thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Best regards, The Janneau team.
18/12/2023

9 / 10 0

" The problem was taken into account and dealt with quickly. The problem was much improved despite its complexity. (See more...) "

" The problem was taken into account and dealt with quickly. The problem was much improved despite its complexity. (See less...) "

Injury
-
November 15, 2023

Experience from November 15, 2023

Response from the establishment:
Hello Blesage, Thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
20/11/2023

10 / 10 0

" Fast and efficient service! Super (See more...) "

" Fast and efficient service! Super (See less...) "

Emilie
-
October 25, 2023

Experience from October 25, 2023

Response from the establishment:
Hello Emilie, Thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
26/10/2023

10 / 10 0

" I am very satisfied with your technician Jean René who did an excellent job. Very efficient and professional. (See more...) "

" I am very satisfied with your technician Jean René who did an excellent job. Very efficient and professional. (See less...) "

Blouin
-
July 31, 2023

Experience from July 31, 2023

Response from the establishment:
Hello Solen, Thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Best regards, The Janneau team.
03/08/2023

10 / 10 0

" Perfect after-sales service. The mechanic was very kind and professional. Thank you again for your good mood (See more...) "

" Perfect after-sales service. The mechanic was very kind and professional. Thank you again for your good mood (See less...) "

Corinnedu27
-
July 30, 2023

Experience from July 30, 2023

Response from the establishment:
Hello Corinne, Thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
03/08/2023

5 / 10 0

" Long delivery times / error in the product / long re-intervention times / The alarm detectors were not put back in place when the racks were changed (after-sales service) even though they had been... (See more...) "

" Long delivery times / error in the product / long re-intervention times / The alarm detectors were not put back in place when the racks were changed (after-sales service) even though this had been requested 2 hours before! (See less...) "

François
-
June 21, 2023

Experience from June 21, 2023

Response from the establishment:
Hello François, we apologize for this experience which is not at all representative of the quality of our services. If you wish, you can contact our customer service department (open Monday to Friday 8:30/12:30 and 13:30/18h) 0809540040 or by email at serviceconsojanneau@janneau.com. Best regards, The Janneau team
23/06/2023

6 / 10 0

" woodwork not quite what I expected. to my expectations. of paint (See more...) "

" woodwork not quite what I expected. to my expectations. of paint (See less...) "

titijojo
-
April 25, 2023

Experience April 25, 2023

Response from the establishment:
Hello, we apologize if the product does not quite meet your expectations. Have you been able to discuss this with your dealer? The Janneau team
26/04/2023

9 / 10 0

" Satisfied with the intervention. The technician took the time to find the best setting for my translating French window, and it wasn't easy. He had to compensate for the level that wasn't... (See more...) "

" Satisfied with the intervention. The technician took the time to find the best setting for my translating French window, and it wasn't easy: he had to compensate for the level that wasn't straight (Installation carried out by K par K subcontractors). (See less...) "

CMC
-
March 24, 2023

Experience of March 24, 2023

Response from the establishment:
Hello CMC, we would like to thank you for sharing your positive experience with our technicians. The Janneau team
27/03/2023

8 / 10 0

" Watch out for your installers! (See more...) "

" Watch out for your installers! (See less...) "

JmZ
-
March 08, 2023

Experience of March 08, 2023

Response from the establishment:
Hello JmZ, In view of the high marks you give us, can you explain what you mean about our installers? Rate your experience with Janneau after-sales service: 9 Quality of products, welcome and service: 9 Quality of your after-sales service : 9 Quality of after-sales support: 9 Quality of after-sales service resolution : 9 Sincerely yours, The Janneau team.
21/03/2023

10 / 10 0

" Not much to say except that it's perfect. We're very satisfied. (See more...) "

" Not much to say except that it's perfect. We're very satisfied. (See less...) "

Myself
-
February 28, 2023

Experience from February 28, 2023

Response from the establishment:
Hello, thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
03/03/2023

9 / 10 0

" We are very satisfied with janneau menuiserie and especially with their after-sales service. Very competent. (See more...) "

" We are very satisfied with janneau menuiserie and especially with their after-sales service. Very competent. (See less...) "

Michel 24
-
February 27, 2023

Experience from February 27, 2023

Response from the establishment:
Hello, thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
03/03/2023

9 / 10 0

" The after-sales service was carried out correctly (See more...) "

" The after-sales service was carried out correctly (See less...) "

DAVID
-
December 22, 2022

Experience on December 22, 2022

Response from the establishment:
Hello Marie-Reine, thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
27/12/2022

10 / 10 0

" very friendly, efficient and genuinely interested in solving the problem. Deserves to be Cantalien! (See more...) "

" very friendly, efficient and genuinely interested in solving the problem. Deserves to be Cantalien! (See less...) "

N.Wrist
-
December 14, 2022

December 14, 2022 experiment

Response from the establishment:
Hello Mr. Poignet, thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
15/12/2022

9 / 10 0

" Favourable the speaker was good at explaining the problem (See more...) "

" Favourable the speaker was good at explaining the problem (See less...) "

Jerome
-
December 12, 2022

Experience of December 12, 2022

Response from the establishment:
Hello Jérôme, thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
15/12/2022

8 / 10 0

" Good intervention, kind and professional speaker (See more...) "

" Good intervention, kind and professional speaker (See less...) "

François pou
-
December 09, 2022

Experience of December 09, 2022

Response from the establishment:
Hello Mr Pou, thank you for sharing your positive experience with us. We are committed to providing our customers and partners with quality products and service that last! Sincerely yours, The Janneau team.
15/12/2022

9 / 10 0

" Professional, high-quality service (See more...) "

" Professional, high-quality service (See less...) "

Sahut
-
December 07, 2022

Experience of December 07, 2022

Response from the establishment:
Hello, thank you for sharing your positive experience with us. We are committed to providing our customers with quality products and service that last! Sincerely yours, The Janneau team.
07/12/2022

8 / 10 0

" Good product quality and good team (See more...) "

" Good product quality and good team (See less...) "

Loic
-
october 09, 2022

Experience of October 05, 2022

Response from the establishment:
Hello Loïc, thank you for sharing your positive experience with us. We are committed to providing our customers with quality products and service that last! Sincerely yours, The Janneau team.
11/10/2022

10 / 10 0

" Beautiful material, and quality soap this (See more...) "

" Beautiful material, and quality soap this (See less...) "

corte
-
September 13, 2022

Experience September 13, 2022

Response from the establishment:
Hello Corte, thank you for sharing your positive experience with us. We are committed to providing our customers with quality service and products that last! Sincerely yours, The Janneau team.
14/09/2022

10 / 10 0

" The window change was carried out in good conditions, quickly, cleanly and on time. (See more...) "

" The window change was carried out in good conditions, quickly, cleanly and on time. (See less...) "

JB
-
September 11, 2022

Experience September 09, 2022

Response from the establishment:
Hello JB, thank you for sharing your positive experience with us. We are committed to providing our customers with quality service! Sincerely yours, The Janneau team.
14/09/2022

10 / 10 0

" Good intervention. Pleasant staff (See more...) "

" Good intervention. Pleasant staff (See less...) "

👍👍👍
-
September 12, 2022

Experience September 08, 2022

Response from the establishment:
Hello Véronique, thank you for sharing your positive experience with us. We are committed to providing our customers with quality products and service that last! Sincerely yours, The Janneau team.
14/09/2022

10 / 10 0

" Responsiveness and listening: a winning combination! Thank you (See more...) "

" Responsiveness and listening: a winning combination! Thank you (See less...) "

Chrystelle
-
August 01, 2022

Experience from August 01, 2022

Response from the establishment:
Hello Chrystelle, thank you for sharing your positive experience with us. We are committed to providing our customers with quality products that last! Sincerely yours, The Janneau team.
08/08/2022

8 / 10 0

" We have a good product, and that's important, but the relationship and support are just as important. (See more...) "

" We have a good product, and that's important, but the relationship and support are just as important. (See less...) "

Franck
-
January 13, 2021

Experience from January 13, 2021

8 / 10 0

" Good product overall, with two pvc ranges, lots of colors to choose from in aluminium with a beautiful finish and the possibility of creating your own entrance door...all that's left is to create your own... (See more...) "

" Good product overall, with two pvc ranges, lots of colors to choose from in aluminum with a nice finish and the possibility of creating your own entry door...the only thing left to do is to create a sheep's head window. (See less...) "

Yoann
-
January 12, 2021

Experience from January 12, 2021

9 / 10 0

" Quality joinery and very professional fitters. Responsible and reactive sales people who listen to our needs. . (See more...) "

" Quality joinery and very professional fitters. Responsible and reactive sales people who listen to our needs. . (See less...) "

ROSE
-
December 23, 2020

Experience December 23, 2020

7 / 10 0

" Overall satisfied, even if I have a few difficulties with use at times (See more...) "

" Overall satisfied, even if I have a few difficulties with use at times (See less...) "

Ms desert
-
November 20, 2020

Experience November 20, 2020

8 / 10 0

" Good overall opinion of the service. The only downside was that we were disappointed with the soundproofing grid we put in because it didn't change much. (See more...) "

" Good overall opinion of the service. The only downside was that we were disappointed with the soundproofing grid we put in because it didn't change much. (See less...) "

Savournin
-
November 20, 2020

Experience November 20, 2020

8 / 10 0

" Nice product..just a little problem with the farmhouse-style front door..often opens in 2 parts (See more...) "

" Nice product..just a little problem with the farmhouse-style front door..often opens in 2 parts (See less...) "

Mr and Mrs Hardy
-
November 20, 2020

Experience November 20, 2020

9 / 10 0

" Very satisfied. Why not 10? A door doesn't close perfectly, and a small part has to be replaced from time to time. (See more...) "

" Very satisfied. Why not 10? A door doesn't close perfectly, and a small part has to be replaced from time to time. (See less...) "

Mr and Mrs Soulard.
-
November 19, 2020

Experience November 19, 2020

9 / 10 0

" Overall, I'm satisfied with the advice, the quality of the products and the installation team. I recommend the company (See more...) "

" Overall, I'm satisfied with the advice, the quality of the products and the installation team. I recommend the company (See less...) "

Mr GENDRY
-
November 19, 2020

Experience November 19, 2020

9 / 10 0

" very good quality material, just what we wanted. (See more...) "

" very good quality material, just what we wanted. (See less...) "

alain
-
November 19, 2020

Experience November 19, 2020

8 / 10 0

" Very good products, very low maintenance, good value for money. (See more...) "

" Very good products, very low maintenance, good value for money. (See less...) "

Titi
-
November 19, 2020

Experience November 19, 2020

9 / 10 0

" Very good quality, excellent sound and heat insulation. The overall impression gives confidence in the product. (See more...) "

" Very good quality, excellent sound and heat insulation. The overall impression gives confidence in the product. (See less...) "

Jean
-
January 13, 2020

Experience January 13, 2020

Response from the establishment:
Hello Sir, thank you for sharing your experience with us. We are delighted to read that our products inspire confidence and that you are satisfied with them. We hope to hear from you soon. The Janneau team
20/04/2020

10 / 10 0

" Totally meets expectations. Very good and functional (See more...) "

" Totally meets expectations. Very good and functional (See less...) "

Joao
-
November 17, 2019

Experience November 17, 2019

Response from the establishment:
Hello, Thank you for taking the time to write your review. We're delighted that our products have met your expectations. We look forward to advising you again on your future needs! Best regards, the Janneau team
20/04/2020

7 / 10 0

" Hello, very competitive prices and a very professional manager. Team of installers who know their job. Other windows to install but we are slowing down to call you. 1) bay window... (See more...) "

" Hello, very competitive prices and a very professional manager. Team of installers who know their job. More windows to install but we're holding off on calling you. 1) Bay window very difficult to open. 2) We didn't know that a rail had to be added to prevent water getting through to the garage door. It would have been nice to know. 3) The instructions for connecting the shutters to the control unit are missing, but this can be arranged if you send them. 4) If someone is temporarily absent from the house, don't go into the kitchen and open cupboard doors to look for glasses. (See less...) "

Marie-Claire
-
November 15, 2019

Experience November 15, 2019

Response from the establishment:
Dear Madam. First of all, we would like to thank you for taking the time to send us a constructive review of your experience. We would also like to thank you for trusting us for the first time, and we would sincerely like your trust to continue. We have taken good note of your comments concerning the problems you encountered and we will make sure that this does not happen again. Please do not hesitate to contact your installer again if you have any questions, or to ask for your missing instructions. Best regards. The Janneau team.
11/05/2020

7 / 10 0

" Very nice product, the series with 3 seals cuts noise well. (See more...) "

" Very nice product, the series with 3 seals cuts noise well. (See less...) "

François
-
November 15, 2019

Experience November 15, 2019

Response from the establishment:
Good day to you sir, Thank you for sharing your positive experience with us. Customer satisfaction is very important to us. Don't hesitate to spread the word! See you soon. The Janneau team.
11/05/2020

9 / 10 0

" very good good quality nothing to say (See more...) "

" very good good quality nothing to say (See less...) "

Christian
-
November 14, 2019

Experience November 14, 2019

Response from the establishment:
Good day to you, Thank you for taking the time to share your positive experience with us. It makes us even more committed to customer satisfaction. See you soon. The Janneau team.
11/05/2020

5 / 10 0

" Very positive opinion on Jade windows Alas, unfavourable opinion on a door installed in 2016 and which is blistering! (See more...) "

" Very positive opinion on Jade windows Alas, unfavourable opinion on a door installed in 2016 and which is blistering! (See less...) "

Rolland
-
November 11, 2019

Experience November 11, 2019

Response from the establishment:
Good day to you, We are delighted that you are satisfied with your windows. For the problem you are experiencing with your door, we strongly recommend that you contact your installer so that he can intervene or suggest appropriate solutions. Best regards. The Janneau team.
11/05/2020

9 / 10 0

" Good product that seems sturdy. The tilt-and-turn windows are very practical. The roller shutters are very quiet. I'm very satisfied (See more...) "

" Good product that seems sturdy. The tilt-and-turn windows are very practical. The roller shutters are very quiet. I'm very satisfied (See less...) "

STÉPHANE
-
July 13, 2019

Experience July 13, 2019

Response from the establishment:
Good day to you, Thank you for taking the time to let us know what you think. We are very proud to provide you with quality products, and we are even prouder when our customers are so satisfied. Please don't hesitate to spread the word. See you soon. The Janneau team.
11/05/2020

10 / 10 0

" Very nice finish for your factory-painted wood joinery in renovation and great sturdiness Bravo! The Rénov Habitat fitter was also very competent, which is essential. ... (See more...) "

" Very nice finish for your factory-painted wood joinery in renovation and great sturdiness Bravo! The Rénov Habitat fitter was also very competent, which is essential. The finish is perfect (See less...) "

LAURENT
-
July 12, 2019

Experience July 12, 2019

Response from the establishment:
Good day to you, We are delighted with your very positive review. Our relationship with our employees and installers is essential for quality work. We'll be sure to pass on your comments to our installer, Rénov Habitat. Best regards, The Janneau team.
11/05/2020

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